The MySpex Promise

We understand that buying any pair of new glasses online can be tricky. There’s no way to try them on, see what they look like on your face, feel the quality and the fit…

But no need to worry. That’s why we created 'The MySpex Promise'.

This is a promise that you will love your new MySpex readers or we will give you a full refund with no questions asked.

Simply contact us within 30 days of your purchase and we’ll let you know how to return your readers for a full refund.

You can find more information on our full warranty and return policies below.

WARRANTY

We provide a 6-month, “No Questions Asked” Warranty.

During this period, if you do not feel comfortable with the clarity and vision of your MySpex readers, we will exchange your lenses free of charge.

If your frames break or ‘fall apart’ due to a manufacturer error, we will send you a new replacement pair.

Additionally, if your product is damaged within 12 months of purchase by any means other than at the fault of the manufacturer, we will gladly offer you 25% off the same product.

All damaged glasses must be returned before a replacement pair is sent out.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at order@myspex.com.

SALE ITEMS (IF APPLICABLE)

Sale items and items purchased with a discount code will be refunded for the amount at purchase. Clearance and final sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We will exchange any frames within 30 days of purchase. Any difference in price will either be returned or charged at the time of exchange.

After 30 days we will only exchange for the same frames, however you can exchange for a different color or lens strength.

If you need to exchange any product, send us an email at order@myspex.com.

SHIPPING

To return your product, you should mail your product to:

MySpex 
attn: Returns
17192 Murphy Avenue, #16423, Irvine, CA 92623

You will be responsible for paying for your own shipping costs for returning your products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Replacement products usually ship within 1-2 business days.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.