Click on Question for Answer

How do I know what lens strength to get?

Everyone is different and will need different strengths at different points in their lives. To help you determine your current strength, we have developed a Lens Strength Chart that can be printed for at home use.

Do you offer free shipping?

Yes. We ship all orders over $50 free of charge to the entire continental United States. If you select an expedited delivery, an express rate (based on the rate of USPS's priority mail) will be charged.

Can I order Myspex reading glasses and accessories outside of the U.S.?

Yes. We charge an International delivery fee*, including Mexico and Canada. If you choose expedited delivery, an International Express rate** will be charged.

*USPS international first class mailing rate
**USPS international priority mailing rate

How long will it take to get my order?

Your order will be processed on the next business day after it has been placed. Upon confirmation of payment, we ship your order via USPS and send an email with a tracking number. Our office is located in Southern California; therefore delivery will vary between 2 to 4 business days for free standard shipping and 1 to 3 business days for express shipping*, dependent on the location of shipping address provided. For international orders, standard shipping** takes 6 to 10 business days and international express shipping*** takes 3 to 5 business days, again depending on location.

*USPS Priority Mailing Express rate  
**USPS International First class Mailing rate
***USPS International Priority Mailing rate

Do you do gift wrapping?

Yes. We provide giftwrapping as an add-on for $5. If you would like a small message card attached, just type your personal message in the comments section when placing an order.

What is your return policy?

If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 30 days for exchange. Please contact customer service by phone or email before returning any items.

What is your warranty?

We provide a 12-month, “no questions asked” warranty. During this period, we offer 25% off for the same product you damaged. If you do not feel comfortable with the clarity/vision of your Myspex reading glasses, we will exchange your lenses free of charge. All products are to be returned with receipt as they were delivered. Please contact customer service by phone or email for warranty inquiries.

How can I cancel my order?

Please contact customer service by phone or by email.

Do you carry sun readers?

No.  However we offer sun (darker) lenses in several styles.

Will my personal information be kept private?

Yes. We respect your right to privacy. Therefore we will never share your information with a third party.

Are your products available for wholesale?

Yes. Please contact customer service by phone or by email.

How can I contact customer service?

Email: order@myspex.com
Phone: 714-444-4080
If we haven't answered your question, please email us directly. Ask Myspex