Personal information is gathered by myspex.com during the order checkout process. During the checkout process, your name, address, e-mail address, telephone number and payment information is collected. You also have the option of setting up an account to store personal information at which time a username and password are collected as well. Please note that your user name is you email address and you are able to create your own unique username. If you forget it or lose your password you can have it resent and the new password will be emailed to the address on file. For security reasons myspex.com does not store sensitive credit card information on our servers. To view your account history, visit My Account at any time to view your myspex.com order history and track the status of your orders placed online. In order to view the information in the My Account section of the site you must first log in using your username and password. Remember your username is your email address.
UPDATING PERSONAL INFORMATION
Log onto myspex.com and click My Account to update your personal information online. If you have lost or do not remember your password, then please send an email from the email address you used to register your account. We will only send password information to the email address listed under the account. Password information will not be given out over the phone.
The information collected during registration is used primarily to process and ship your order. myspex.com will periodically update customers via email about new product updates and promotions. If you wish to be removed from this email list, click 'unsubscribe' at the bottom of any email and remove your email address or email email@example.com with "remove email address" written in the subject or body. Your account information is maintained privately on our secure web servers. myspex.com does not sell, share or rent email address and does not condone unsolicited email. myspex.com will disclose such information in response to law enforcement agency’s request. Remember, myspex.com will not use or transfer the personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Cookies are small text files that are stored on your computer’s hard drive and used by myspex.com to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies are also used to personalize your experience while using the myspex.com website and remembering your information when you return to the myspex.com website. This functionality is activated when the "Remember Me" check box is clicked. To turn this functionality off, simply uncheck the "Remember Me" check box.
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with discretion. SSL technology encrypts your order information to protect it from being decoded by anyone other than myspex.com. Once you enter the checkout page your computer will being communicating with our server in secure mode. You can tell that you are in the secure mode by the "http" in the web address will be replaced by "https". Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window. Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the myspex.com website. If your browser does not support SSL, please upgrade your browser.
MySpex readers are available in multiple lens strengths, from +1.00 to +3.00. Use this chart to find out what lens strength is appropriate for you.
Print the chart below on a 8.5" x 11" paper. Be sure to print it out as is. Do not adjust it to 'Fit to Page' or change the zoom.
Place the chart about 12-14 inches away from your face, or where you would normally hold a book or newspaper.
With your glasses off, begin to read the lines from top down. The first line you have difficulty reading is your lens strength.
Some MySpex lenses are available in +0.25 increments. If your first difficult line is extremely blurry, consider choosing the strength in between.
If you receive your glasses and they are not the appropriate lens strength, we will gladly exchange your readers within 12 months of your original purchase. Read more on our Warranty Page.